Terms/Returns

Payment Methods

We accept the following forms of payment at Vinylcraftlettering.com: Visa, Discover, Mastercard, American Express, Paypal, Check and Money Order. Please send your checks and money orders to Vinyl Craft Lettering PO Box 509, Springfield OR 97477. We are unable to accept C.O.D. orders or wire transfers.

Offline Ordering

We accept mail in orders. You can place your order online and then mail in a check or money order to Vinyl Craft Lettering PO Box 509, Springfield OR 97477.  We also take orders over the phone toll free at 800-362-6085.

Shipping Rates and Procedures

Vinylcraftlettering.com ships all U.S bound package orders via United States Postal Service. Rates are based on current USPS rates, your zip code, and the weight of the product. Foreign-bound orders are currently not available in most cases due to custom regulations on our products.

Warranty / Guarantee Statement

Vinylcraftlettering.com warrants and guarantees that our products are, during normal use, free from defects in material and workmanship. If this product does not function as warranted during the warranty period, please contact us.

Return Policy

If there is a defect of any kind in your order, or if the order was not filled correctly, you may request a refund or replacement if done within 30 days of the receipt of your item. Please call the toll free number or email us at info@vinylcraftlettering.com. We want you to be completely satisfied with our service.

Return Procedure

Please call us at 800-362-6085 to obtain a Return Authorization. Package the product in original packaging with all the original parts and paperwork.

Security and Privacy

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Vinylcraftlettering.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Vinylcraftlettering.com. See our privacy policy for more information.